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Customer Service and Support

Technical Support

Your onsite User Manual or product sticker should have the contact information for your local technical support. If local support is not available, the entire Smartcool team is available to help you with any problems you may have with an installation of Smartcool products. Please call:

604-669-1388 ext 108
Toll Free: 1-888-669-1388 ext 108

Or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Warranty

Smartcool warrants the products to be free of defects in material and workmanship for a period of one year from the date of installation. This warranty applies only to new products and shall be limited to the repair and replacement of the defective components or workmanship. The defective products shall be returned to Smartcool for repair.

Where Smartcool has carried out the installation Smartcool warrants the installation to be free of defects for a period of one year from the date of installation. Smartcool will provide a free on site repair service during the first year of the warranty period.

Smartcool or their authorized service agent shall carry out all warranty repairs. The warranty shall not apply if the products are modified, repaired, tampered with or incorrectly installed by persons other than those authorized by Smartcool. Smartcool reserves the right to charge at the prevailing standard service rate for any service rendered not covered by this warranty.